SMSBIRD DIGITAL SOLUTIONS PRIVATE LIMITED. (“SMSBIRD,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.
By using this Website or any of our Services (Bulk SMS, Chatbot, OTP SMS, or Voice Call), you acknowledge and agree to the terms outlined below.
1. Privacy Policy
Information We Collect
We may collect the following types of information when you interact with our website or services:
- Personal Identification Data: Your name, phone number, email address, company details, and billing information.
- Account Information: Usernames, passwords, and login credentials associated with your account.
- Usage Data: Logs, IP addresses, browser information, and communication preferences for system security and analytics.
- Communication Data: Content sent through our services such as SMS messages, WhatsApp templates, or chatbot responses (used only for delivery purposes).
How We Use the Information
SMSBIRD uses the collected information to:
- Deliver our services such as Bulk SMS, Voice Calls, OTP SMS, and Chatbot messages.
- Verify your identity and manage secure logins.
- Send service-related notifications and confirmations via SMS, WhatsApp, or Email.
- Send promotional or marketing content (only with your consent).
- Improve our systems, enhance customer support, and maintain service quality.
Data Protection & Security
- All data stored or transmitted is protected through secure encryption and authentication protocols.
- We do not share or sell customer data to third parties except as required by law or for operational purposes (e.g., telecom operators).
- Only authorized employees have access to client data and are bound by confidentiality obligations.
Cookies
We use cookies to improve user experience, store preferences, and analyze traffic. You may choose to disable cookies in your browser settings, though this may affect certain functionalities.
Third-Party Services
Our website or services may contain links to third-party sites or APIs (e.g., WhatsApp Business API, SMS Gateways). We are not responsible for the privacy practices of these third parties.
User Consent
By using our website or services, you consent to our collection and use of your information as described in this policy.
Data Retention
We retain customer data only as long as necessary for business or legal purposes. Upon termination or deactivation, user data will be securely deleted or anonymized.
User Rights
Users can:
- Request access to their personal data.
- Request correction or deletion of inaccurate information.
- Opt-out of promotional messages anytime by contacting us.
2. AGREEMENT TO BE BOUND
By using this Website or our services, you acknowledge that you have read and agree to be bound by this Agreement and all policies listed on this Website.
3. GENERAL TERMS
Force Majeure
SMSBIRD DIGITAL SOLUTIONS Pvt. Ltd. shall not be held liable for any failure or delay in service due to events beyond its control, including but not limited to natural disasters, technical breakdowns, network failure, war, or government restrictions.
Cessation of Operation
We may, at our sole discretion and without prior notice, modify, suspend, or discontinue our services or website operations at any time.
Entire Agreement
This Agreement represents the entire understanding between you and SMSBIRD DIGITAL SOLUTIONS Pvt. Ltd. and supersedes any prior agreements or communications.
Effect of Waiver
Failure to enforce any provision of this Agreement does not constitute a waiver of that right or provision.
Updates
We reserve the right to update this Privacy Policy or Terms of Use at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of any changes.
Communication
We may send the following types of communications:
- Account verification and transactional messages (SMS, Email, WhatsApp).
- System updates or alerts.
- Promotional or marketing messages related to our services (you can opt out anytime).
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Maharashtra, India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
Statute of Limitation
Any claims arising out of this Agreement must be filed within one (1) year from the date the cause of action occurred, or they shall be permanently barred.
Waiver of Class Action Rights
By entering into this Agreement, you waive your right to participate in any class action or joint legal proceedings. All disputes shall be resolved individually.
Termination
SMSBIRD reserves the right to terminate access to its website or services if a user is found violating any of the stated terms or engaging in unlawful activities.
Domestic Use
This website and services are intended for use within India. Users accessing it from outside India are responsible for compliance with their local laws.
Assignment
You may not assign or transfer any of your rights under this Agreement. SMSBIRD DIGITAL SOLUTIONS Pvt. Ltd. may assign its rights without notice or consent.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or Terms, please contact:
📧 Email: support@smsbirdsolutions.com
📍 Address: SMSBIRD DIGITAL SOLUTIONS Pvt. Ltd., Mumbai, Maharashtra, India.
📞 Phone: Landline No. +91 022 4664 4828
PHONE NUMBER :- 9619883785/ 9152541214
